Shipping policy

Delivery costs within Germany

Shipping within Germany and the EU is carried out exclusively with our logistics partner DHL.

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delivery time

Germany

5,95€*

2-3 business days

 

Delivery costs within the EU

The shipping costs for deliveries to other EU countries are given in the following overview.

The costs for deliveries include delivery and shipping costs as well as export fees.

Any import duties are not included in the delivery or export charges and must be borne by the recipient.

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delivery time

Asia

39.90 EUR

14-18 working days

Australia

49.90 EUR

14-18 working days

Belgium

14.90 EUR ***

3-4 work days

Bosnia Herzegovina

16.90 EUR ****

5-10 working days

Bulgaria

14.90 EUR ***

7-10 working days

Denmark

14.90 EUR ***

3-5 workdays

Estonia

14.90 EUR ***

7-10 working days

Finland

14.90 EUR ***

5-7 working days

France

14.90 EUR ***

3-5 workdays

Greece

14.90 EUR ***

7-10 working days

Ireland

14.90 EUR ***

5-7 working days

Iceland

14.90 EUR ***

7-10 working days

Italy

14.90 EUR ***

5-7 working days

Croatia

14.90 EUR ***

7-10 working days

Latvia

14.90 EUR ***

5-7 working days

Lithuania

14.90 EUR ***

5-7 working days

Luxembourg

14.90 EUR ***

3-4 work days

Malta

14.90 EUR ***

7-10 working days

New Zealand

49.90 EUR

14-18 working days

Netherlands

14.90 EUR ***

2-3 business days

Norway

16.90 EUR ****

5-10 working days

Austria

12.50 EUR **

5-10 working days

Poland

14.90 EUR ***

5-7 working days

Portugal

14.90 EUR ***

3-5 workdays

Romania

14.90 EUR ***

5-7 working days

Russia

29.90 EUR

7-10 working days

Sweden

14.90 EUR ***

5-7 working days

Switzerland

12.50 EUR **

5-10 working days

Slovakia

14.90 EUR ***

5-7 working days

Slovenia

14.90 EUR ***

5-7 working days

Spain

14.90 EUR ***

5-7 working days

Czech Republic

14.90 EUR ***

5-7 working days

Turkey

29.90 EUR

7-10 working days

Ukraine

14.90 EUR ***

7-10 working days

Hungary

14.90 EUR ***

5-7 working days

United States

39.90 EUR

10-14 working days

United Kingdom

14.90 EUR ***

3-5 workdays

United Arab Emirates

39.90 EUR

14-18 working days

 * Free shipping from an order value of 50.00 EUR, otherwise 5.95 EUR.

 ** Free shipping from an order value of 50.00 EUR, otherwise 12.50 EUR.

 *** Free shipping from an order value of 50.00 EUR, otherwise 14.90 EUR.

 **** Free shipping from an order value of 50.00 EUR, otherwise 16.90 EUR.

delivery terms

The products ordered by the customer will be delivered to the address given by the customer on the order form.

Delivery delay

Should a delivery be delayed, the customer is obliged to contact Dr. Inform Förster customer service as soon as possible by email or contact form: shop@drfoerster.de We will then contact the shipping service to initiate research. Investigations may take some time, but we will try to resolve all delivery problems within 2 weeks (of becoming aware of the delay). 
As soon as the customer has received the package, he must check the contents for accuracy. All discrepancies (incompleteness, damage to the products, defective packaging, etc.) must be reported by the customer to Dr. Förster customer service: shop@drfoerster.de .

Delivery status

We process your orders from Monday to Friday in the order in which they arrive.
If you have any questions regarding your order, please email us at: shop@drfoerster.de  or use our contact form. We're here to help.

Modification of the order

If you would like to change an order that you have already placed, please send an email with the subject "Order change" to our customer service: shop@drfoerster.de .
In order to process your request, we also need your order number. We will do our best to accommodate your needs.

Delivery issues

If a product is missing from your delivery, a product is damaged or your order is not in order for any other reason, please contact our customer service immediately: shop@drfoerster.de  We will process your request as quickly and efficiently as possible.