Frequently asked questions
Clarity before you choose.
Answers about products, routines, orders and returns – straight to the point.
Products and routines
How do I find the right place to start?
Start with what you need: face care, body care or a ready-made routine. Each range is kept separate and leads you straight to the product details.
Which areas of the body is Bioactive Herbal Oil intended for?
The documented use covers the neck, nape, back, arms, legs and feet. You'll find notes on amount and safety in the product details.
Where can I find ingredients and directions?
The current information is always in the product details. If anything about a specific formula is unclear, please contact us before use.
Orders and service
Where can I see shipping costs and delivery options?
Shipping is free within Germany and to the EU from €100. Below that, shipping costs €5.99 in Germany, €13.99 to the EU and €19.99 to all other countries. All details are in our shipping information.
How can you match my message to my order?
If you can, include your order number in the contact form. That helps us match your request to the right order faster.
Where can I find information on cancellation and returns?
The binding terms are set out in our cancellation policy, also linked in the footer.